Shipping & Returns Policy
Last Updated: August 24, 2025
At Pain Relief Hub, we are committed to providing you with fast, reliable shipping and a clear, fair returns process to ensure your satisfaction.
Shipping Policy
- Shipping Availability: We currently ship to all 50 states within the USA, with options for standard and expedited delivery.
- Order Processing: Orders are typically processed within 1-2 business days once payment and valid prescription (if required) are verified.
- Delivery Time: Standard shipping usually takes 3-7 business days; expedited options (at additional cost) can reduce delivery to 1-3 business days.
- Shipping Charges: Shipping fees vary based on order value and selected shipping option. Occasionally, free shipping offers may apply.
- Packaging: All orders are shipped in discreet, tamper-evident packaging to protect your privacy.
- Tracking: You will receive a tracking number via email once your order ships, allowing you to monitor your package’s progress.
Returns Policy
- Return Window: You may return eligible items within 30 days of delivery for a refund or exchange.
- Eligibility: To qualify for a return, products must be unopened, unused, and in their original packaging with all seals intact.
- Non-Returnable Items: Due to safety and hygiene reasons, the following items cannot be returned:
- Opened or used medications
- Prescription drugs once dispensed
- Perishable goods (if applicable)
- Items marked as final sale or clearance
- How to Initiate a Return:
- Contact us at Info@betterpainreliefhub.com with your order number and reason for return.
- We will provide instructions and a return shipping label (if applicable).
- Ship the item back within the given time frame following our packaging guidelines.
- Refund Processing: Refunds are processed within 7-14 business days once we receive and inspect the returned items. Refunds will be made to the original payment method, minus any shipping costs if applicable.
Exchanges
- Exchanges are allowed for eligible products and must follow the same conditions as returns.
- To request an exchange, please email us with your order details and the product you wish to exchange.
Damaged or Incorrect Items
- If your order arrives damaged, incomplete, or incorrect, please contact us immediately at Info@betterpainreliefhub.com with photos and order details.
- We will arrange for a replacement or refund as appropriate, including return shipping at no cost to you.
Contact Us
For any questions regarding shipping, returns, or exchanges, feel free to reach out to our customer support team at:
Email: Info@betterpainreliefhub.com
Phone: 1-800-PAIN-HUB (1-800-724-6482)
Pain Relief Hub is dedicated to making your shopping experience smooth, secure, and satisfying. Thank you for trusting us with your pain relief needs.
